Data Deletion
This page explains how to delete data you have given to Pacefy. It covers three separate things: data you imported, an advertising account you connected, and your account as a whole.
1. Delete imported spend data
You can do this yourself, immediately, at any time. Go to Settings → Integrations and find the import history. Deleting an import removes every row that came from that upload. Nothing else is affected — other imports and any data synced from a connected account stay as they are.
2. Disconnect an advertising account
If you connected a Google Ads or Meta advertising account, go to Settings → Integrations and choose Remove on that connection. This permanently deletes the stored OAuth access and refresh tokens for that account, and Pacefy immediately loses the ability to read anything from the platform.
Spend figures already imported from that account are historical records and are kept, so your past pacing history stays intact. If you want those removed as well, ask us using the process in section 3 and say so explicitly.
Disconnecting in Pacefy does not change anything inside your Google Ads or Meta account. You can additionally revoke Pacefy's access from the platform's own settings — for Meta, under Settings & Privacy → Settings → Business Integrations. For Google, use myaccount.google.com/permissions.
3. Delete your account and all associated data
Pacefy does not yet have a self-service account-deletion button. To request full deletion, email info@getpacefy.com from the address your account is registered under, with the subject Account deletion.
We will:
- confirm the request comes from the registered address;
- delete your account, your organisation, your budget plans, all imported and synced spend data, and any stored advertising-platform tokens;
- confirm in writing once this is done.
Deletion is completed within 30 days of the request. Nightly database backups are retained for 30 days, so backup copies containing your data are deleted within a further 30 days.
One exception: invoices and payment records must be retained for the statutory period (up to 10 years under § 147 AO / § 257 HGB) and cannot be deleted on request.
4. Requesting a copy of your data
You can request an export of your data at the same address, info@getpacefy.com. Exports are produced manually and provided within 30 days. Your rights under the GDPR are set out in our Privacy Policy.
Contact
Malte Hoffmann, Micro-SaaS Solutions
Am Salzstadel 13, 83022 Rosenheim, Germany
Email: info@getpacefy.com